Get in Touch
Whether you have a question about a product, need help with an order, or just want to share feedback, our team is here to help.
Customer Support Hours
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday & Sunday: Closed
We aim to respond to all inquiries within one business day.
Mailing Address
Borealis Goods
84 Fieldgate Drive
Nepean, Ontario K2J 1T9
Canada
Our Nepean office is not a retail storefront. We operate exclusively online.
Order Issues
If you received a damaged or incorrect item, please email us within 48 hours of delivery with a photo and your order number.
Wholesale Inquiries
Interested in carrying Borealis Goods? Email us with the subject line “Wholesale Inquiry.”
Media & Press
For press inquiries, email us with the subject line “Media Inquiry.”