Frequently Asked Questions
How long does shipping take?
Ontario/Quebec: 2–4 days. Western Canada: 4–7 days. Northern: 7–14 days. See Shipping.
Do you offer free shipping?
Yes, on all orders over $75 CAD.
What payment methods do you accept?
Visa, Mastercard, American Express, and other major cards via our secure payment processor.
What is your return policy?
30-day returns for unused items. Opened personal care/supplement items are non-returnable. See Returns.
Are your products cruelty-free?
Our skincare and body-care products are never tested on animals.
Do I need an account to order?
No. Guest checkout is available.
How can I contact you?
Email hello@borealisgoods.store, Monday–Friday 9 AM–5 PM ET.