Frequently Asked Questions
Where are you located?
Nepean, Ontario, Canada. We ship Canada-wide.
Do you ship internationally?
Not at this time — Canada only.
How long does shipping take?
Standard: 5–8 business days. Expedited: 2–4 days. Free over $75 CAD.
What is your return policy?
30 days, unopened items. Email hello@borealisgoods.store with your order number.
What payment methods?
Visa, Mastercard, Amex, and other major cards via Stripe. PCI DSS compliant.
Are products tested?
Yes — third-party tested, GMP-compliant manufacturers.
How do I track my order?
Tracking number arrives via email once shipped.
Contact?
hello@borealisgoods.store — Mon–Fri 9 AM–5 PM ET.